Terms and Conditions
Treatment Cancellation Policy
For appointments of 1 hour or more or over the value of £40.00 a 50% booking fee is required, which is payable on booking. The booking feee is paid to secure an appointment time and we may not be able to fill the space if cancelled at short notice therefore if we do not receive at least 48 hours notice of a cancellation the full amount will be charged regardless of reasons.
Refunds or re-scheduling will not be given under any circumstances if notice has not been given.
For all online bookings Terms & Conditions will appear when booking is made and a 50% fee will be charged to secure your appointment time as above.
Children’s Parties and Pamper Parties
A 50% booking deposit is required, which is non-refundable and to be paid at time of booking. Remaining amount to be paid at least 14 days prior to party. Any changes or alterations to bookings to be made at least 14 days in advance otherwise the full amount will be charged.
Children’s party (4 – 12 years):
Min number of children – 4
Max number of children – 15
Teen party (13 – 16 years):
Min number of teens – 4
Max number of teens – 10
Escape accepts cards or cash.
For any bookings/parties that have to be cancelled due to COVID or any circumstances that are out of our control refunds will not be issued. All bookings will be scheduled to another date to suit following government guidelines.
Salon / Government Guidelines
Please familiarise yourself before attending your appointment. Failure to observe safety measures will result in services not being provided and payment will be taken. Please understand we have a duty of care to keep our staff and clients safe.
- We are operating at a reduced capacity and have calculated the amount of clients we can hold in the salon whilst maintaining social distancing rules. It is paramount that you attend your appointment alone for this reason.
- Please arrive on time for your appointment, no earlier or later to reduce congestion and contact between other clients. Please be prepared to wait outside if clients are at reception.
- You must wear a mask when attending your appointment. There are NO exceptions to this. We have staff who are at high risk and the safety of our staff and other clients is our top priority. Please note if wearing a face visor you must also wear a face mask as these do not adequately cover the nose and mouth.
Punctuality and Courtesy
As a courtesy to other clients following your appointment, late arrivals may result in a reduction of treatment time. We will endeavour to carry out what we can within the time slot allocated, or suggest a re-booking which would be payable.
All appointment times include Preparation, Consultation and Relaxation.
Please switch off mobile phones before and during your visit.
Gift vouchers are valid for 6 months from the date of purchase and can be used on any beauty treatments or products at Escape. There is no cash redemption.
We require patch tests for Tinting, LVL, Lash Extensions, Henna Brows and Brow Lamination. Please make sure you arrange this a minimum of 48 prior to your scheduled appointments if you do not receive a patch test we will not be able to carry out your treatment and your booking will still be payable. Patch tests must be carried our every 6 months.